What is your returns policy?

If you're not 100% satisfied with your purchase, you can return it for any reason at no charge within 14 days.

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.


Do you sell other products not listed on downtownpharmacy.com or not stocked in the store?

Yes we do, and our team can help. We’ll track down the item for you; just tell us a little bit about what you want, and we'll do our best to find it for you. There's no obligation to buy. Email at service@downtownpharmacy.com 


How do I change or cancel an order?

Most orders are transmitted almost immediately to our stores, where they're processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling your designated store. We'll check the status of your order and attempt to make the necessary changes.


I won't be available to accept my delivery. What do I do?

If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please  call us as soon as possible to your designated store and speak with a member of our customer service team. However, if you would like the driver to leave your products (e.g., on the front steps, concierge or doorman), please let us know. If you don't, the driver will not leave the order unattended.