Customer Feedback Policy and Procedure

Select Store Location:

Feedback Questions: Strongly Agree
Agree Disagree Strongly Disagree N/A
1. Store often has what I want in stock.
2. 2. Compared to similar stores, this store's prices are fair.
3. Compared to similar stores, the selection available at this store is broad.
4. Special order was offered for the item not available in the store. 
5. I use store's monthly special flyer often.
6. I’m taking advantage of the saver's club benefits or discount programs in the store.
7. Employees at this store are helpful.
8. Employees at this store are friendly.
9. This store is clean.
10. This store's return policy is fair.
11. Customer concerns resolving effectively at this store.
12. Overall, I’m satisfied with this store.
13. I’m coming back to this store.

How long have you been our customer?

In the last 6 months how has our performance changed?

What do you find most attractive about our company?

Would you recommend us to your friends and families?

How do you compare the value we provide against our competitors?

How did you hear about our Benefit Program?

Do you want us to add you to our Social Media groups as Facebook, Twitter, Yelp etc?

Helpfull information

Downtown Pharmacy is committed to providing an efficient and responsive service to our customers and vendors. While every effort is taken to meet the high standards expected of us, sometimes things can still go wrong. When this occurs, we need to be informed, so that every effort can be made to put things right and prevent further shortcomings in the future. One of the ways in which we are committed to this and to continuing to improve our service to you and others is by listening and responding to your complaints, compliments and comments.

Compliments: We hope there will be times when we exceed your expectations and you want to share the positive experience you have had with us. We are always pleased to receive your positive comments as it is useful for us to know when we have done a good job so that we can promote good practice throughout our organization and give credit to our people where credit is due.

Complaints: We want to provide you with the best possible experience and be fully satisfied with the products and services you receive from Downtown Pharmacy. If you are not and have a complaint, then we want you to tell us as soon as possible.

We will:

Acknowledge your complaint within 2 working days

Investigate it and respond as quickly as possible with a target of responding within 10 working days

If it is not possible to respond to your issue within 10 working days we will explain why and give you a date by which you can expect a full response

When we contact you, we will also advise you what to do if you are not satisfied with our response

Comments: You may want to pass comments to us about things like our products, services, website etc. We are always pleased to receive these comments as they help to guide and enhance our offerings.

All feedback provided will be recorded within our customer feedback recording system, will be treated confidentially and in line with our privacy policy. It will be reviewed and monitored monthly by management, to identify and implement improvements.